MaruYatra is a marketplace that connects customers with independent drivers and vehicle owners. The ride service is provided by the driver; MaruYatra provides the platform, payment collection and support.
Bookings are confirmed only after the driver accepts the request. Fares shown are estimates based on the driver’s published rates; toll, parking and state-entry charges are extra unless stated.
Customers must provide correct pickup details and be present at the agreed time. Waiting beyond the agreed limit may be charged as per the driver’s waiting rate.
Drivers must hold a valid licence, vehicle registration, insurance and permit (if applicable) and must keep their documents current. Accounts may be suspended for false information or misconduct.
Smoking, illegal activity and damage to the vehicle are not permitted. Damage is chargeable to the customer.
MaruYatra may update these terms at any time. Continued use means acceptance. Disputes are subject to Indian law.